How can we help?

Browse by topic

• Track an orderWhere your parcel has reached, using your order number — no sign-in needed.
• How to orderFive steps, in Bangla and English — including how to order over the phone.
• Payment & EMICards, mobile wallets and cash on delivery, plus the bank EMI plans and their tenures.
• Returns & refundsThe return window, what qualifies, and how a refund is paid back to you.
• WarrantyWho honours it, what voids it, and how to make a claim.
• Shops & pickupAddresses, opening hours and directions for every branch.
• Your accountYour orders, saved addresses, wishlist and reward points.
• Gift cardsBuy one, or check the balance on a card you were given.

Talk to us

Our team answers the hotline during business hours. Outside those hours, WhatsApp or email reaches us first thing the next working day.

Visit our head office

Corporate enquiries and correspondence. This is an office, not a shop — to buy in person, see the store locator.